Return Policy

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1. Overview

At Chalvornaeshimal, we want you to be satisfied with your purchase. This Return Policy explains our procedures for returns, exchanges, and refunds for products purchased through our website at https://chalvornaeshimal.ddd.

By making a purchase from us, you agree to the terms outlined in this policy.

2. Return Eligibility

2.1 Eligible Returns

You may return products that meet the following criteria:

  • Products must be in their original, unopened, and sealed condition
  • Products must be returned within 30 days of the delivery date
  • Products must be in their original packaging with all labels intact
  • You must have proof of purchase (order confirmation email or receipt)

2.2 Non-Returnable Items

The following items are not eligible for return:

  • Opened or used products (for health and safety reasons)
  • Products with broken seals or tampered packaging
  • Products returned after the 30-day return window
  • Products purchased during final sale or clearance promotions (unless defective)
  • Gift cards or promotional items

3. Return Process

3.1 Initiating a Return

To initiate a return, please follow these steps:

  1. Contact Us: Email us at write-to-us@chalvornaeshimal.world with the subject line "Return Request" and include your order number and reason for return.
  2. Wait for Authorization: Our customer service team will review your request and respond within 2-3 business days with a Return Merchandise Authorization (RMA) number and return instructions.
  3. Package Your Return: Securely package the product(s) in their original packaging. Include the RMA number on the outside of the package.
  4. Ship Your Return: Send the package to the address provided in your return authorization. We recommend using a trackable shipping method.

3.2 Return Shipping

Return shipping policies:

  • Standard Returns: Customers are responsible for return shipping costs for standard returns.
  • Defective or Incorrect Items: We will provide a prepaid shipping label for products that are defective or shipped in error.
  • Recommended Shipping: We recommend using a trackable shipping service. We are not responsible for returns lost in transit without tracking.

3.3 Return Address

Return packages to:

Chalvornaeshimal Returns
1250 René-Lévesque Blvd W
Montreal, QC H3B 4W8
Canada

4. Refunds

4.1 Refund Processing

Once we receive and inspect your returned item(s), we will process your refund:

  • Inspection Time: 3-5 business days after receiving your return
  • Refund Method: Refunds will be issued to the original payment method
  • Processing Time: 5-10 business days for the refund to appear in your account (depending on your financial institution)

4.2 Refund Amounts

Refund amounts are calculated as follows:

  • Product Cost: Full refund of the product purchase price
  • Original Shipping: Original shipping costs are non-refundable unless the return is due to our error
  • Return Shipping: Return shipping costs paid by the customer are non-refundable

4.3 Partial Refunds

Partial refunds may be issued in the following situations:

  • Products returned with signs of use or damage not caused during shipping
  • Products missing original packaging or components
  • Products returned after the 30-day window but within 45 days (subject to approval)

5. Exchanges

We currently do not offer direct exchanges. If you wish to exchange a product:

  1. Return the original product following our return process
  2. Place a new order for the desired product
  3. Once your return is processed, you will receive a refund

6. Defective or Damaged Products

6.1 Reporting Defects

If you receive a defective or damaged product:

  • Contact us within 7 days of delivery
  • Provide photos of the damage or defect
  • Include your order number and a description of the issue

6.2 Resolution Options

For verified defective or damaged products, we offer:

  • Full refund including original shipping costs
  • Replacement product shipped at no additional cost
  • Prepaid return shipping label

7. Incorrect Orders

If you receive an incorrect product:

  • Contact us within 7 days of delivery
  • Do not open the incorrect product if possible
  • We will send the correct product and provide a prepaid return label for the incorrect item

8. Order Cancellations

8.1 Before Shipment

Orders can be cancelled free of charge if they have not yet been shipped. Contact us immediately at write-to-us@chalvornaeshimal.world to request cancellation.

8.2 After Shipment

Once an order has shipped, it cannot be cancelled. You may refuse delivery or return the product according to our standard return policy.

9. Consumer Rights

This Return Policy does not affect your statutory rights under Canadian consumer protection laws, including:

  • Quebec Consumer Protection Act: Provides additional protections for Quebec residents
  • Sale of Goods Acts: Products must be of acceptable quality and as described

If a product fails to meet statutory requirements, you may be entitled to additional remedies beyond those outlined in this policy.

10. International Returns

For orders shipped outside of Canada:

  • Return shipping costs are the responsibility of the customer
  • Customers are responsible for any customs fees, duties, or taxes
  • Returns must comply with all applicable export and import regulations
  • Processing times may be longer for international returns

11. Abuse of Return Policy

We reserve the right to limit or refuse returns if we detect patterns of abuse, including but not limited to:

  • Excessive return rates
  • Returns of used products claimed as unopened
  • Fraudulent return claims

12. Policy Changes

We reserve the right to modify this Return Policy at any time. Changes will be effective immediately upon posting on our website. The policy in effect at the time of your purchase will apply to that transaction.

13. Contact Us

If you have questions about returns, refunds, or this policy, please contact us:

  • Email: write-to-us@chalvornaeshimal.world
  • Address: 1250 René-Lévesque Blvd W, Montreal, QC H3B 4W8, Canada

Our customer service team is available Monday through Friday, 9:00 AM to 5:00 PM Eastern Time.

14. Frequently Asked Questions

How long do I have to return a product?

You have 30 days from the delivery date to initiate a return for eligible products.

Can I return an opened product?

No, for health and safety reasons, we cannot accept returns of opened or used dietary supplements.

When will I receive my refund?

After we receive and inspect your return (3-5 business days), refunds are typically processed within 5-10 business days, depending on your financial institution.

Do you offer free returns?

Return shipping is free only for defective products or orders shipped in error. Standard returns require the customer to pay return shipping costs.